Why this role matters now
The contribution this role unlocks
Customers and partners need consistent answers as marketplace journeys develop. This role resolves defined questions and turns recurring friction into clearer guidance and product insight.
Your place in the team
You will work with the responsible operations lead. Sensitive cases, refunds, safety concerns and commitments outside approved guidance must be escalated.
Hiring lead: Responsible functional lead / Founding team
What a typical week may include
The sequence depends on priorities and your learning progress; scope and ownership are agreed together.
- Review a defined support queue and apply approved guidance
- Categorise issues and escalate sensitive or unresolved cases
- Update the knowledge base where evidence shows a recurring gap
- Share a concise service-quality and friction summary
Tools and working systems
We list only systems genuinely used in this workstream. Access is role-based and granted after onboarding.
Your role at GamingCenter
Customer Experience & Support protects trust when people need help. You would resolve defined questions through approved guidance, categorise signals consistently and turn recurring friction into clearer self-service and operational follow-up.
An unpaid one-month traineeship is considered only where a recognised educational institution or competent public authority formally arranges it and the Estonia work-country, enrolment and legal checks are documented and approved before the start. A declaration in the application is not approval. Otherwise the candidate performs no unpaid work and may remain in recruitment or, with consent, in the talent pool until a paid opening is available.
An approved placement has written learning objectives, mentorship, approximately 20 hours per week, weekly feedback and a transparent 10-point scorecard. A final score of at least 8/10 permits consideration for a separate paid working-student or legally appropriate contract. Progression is not automatic and depends on legal eligibility, continuing enrolment, payroll readiness, budget and available headcount.
This is a paid part-time position with defined responsibilities, written objectives and regular feedback. Before the start, we confirm enrolment, the physical work country, work eligibility, compensation and the responsible contracting party in a signed agreement. Recruitment tasks are time-boxed and non-production; no unpaid productive work is part of the selection process.
How you will contribute
- Handle assigned enquiries using approved guidance and service standards
- Maintain help content, issue categories and follow-up records
- Identify recurring friction and prepare improvement proposals
- Support quality reviews of customer communication
- Escalate payment, privacy, safety and legal matters
What will help you succeed
- Current enrolment at a recognised educational institution
- Legal right to work remotely from Estonia
- Empathetic, precise professional English
- Excellent organisation and sound escalation judgement
- Availability for approximately 20 hours per week
Helpful experience
- Relevant coursework, student project, internship or volunteer experience
- Familiarity with remote collaboration and structured documentation
- Interest in gaming, marketplaces, creator ecosystems or digital products
What you will learn and gain
- Paid part-time experience in Customer Experience within an early-stage gaming marketplace
- Structured onboarding, weekly feedback and documented development goals
- Ownership of defined work with review before production or external use
- Cross-functional collaboration and portfolio-ready evidence where confidentiality permits
What happens next
- Application and initial review
- A short, clearly scoped recruitment task that does not involve production work
- Online conversation and task review
- Work-country, enrolment and work-eligibility checks
- Written offer confirming pay, hours, working model and start date
Time commitment in the selection process
- Initial conversation: usually about 30 minutes
- Role interview: usually about 45 minutes
- Recruitment task: approximately 150 minutes
Assessments are clearly scoped and never ask for productive work for GamingCenter.
Success in the first 30 days
- Complete service-tone, privacy, escalation and tool onboarding
- Resolve sample cases accurately against the approved knowledge base
- Build a weekly insight view separating incidents from recurring patterns
- Improve one help article or hand-off using support evidence
Employer and contract clarity
GamingCenter.gg is an early-stage project in formation. Before any activity begins, a written agreement identifies the legally responsible contracting party, compensation, hours, duration and physical work country. No activity begins without a fully signed agreement.
An inclusive application process
We assess applications against the published requirements and the skills relevant to the role. If you do not meet every preferred qualification but believe you can contribute, we still encourage you to apply.
If you need reasonable support during the application process, contact us confidentially. business@gamingcenterwork.com.