Why this role matters now
The contribution this role unlocks
Customers and partners need consistent answers as marketplace journeys develop. This role resolves defined questions and turns recurring friction into clearer guidance and product insight.
Your place in the team
You will work with the responsible operations lead. Sensitive cases, refunds, safety concerns and commitments outside approved guidance must be escalated.
Hiring lead: Responsible functional lead / Founding team
What a typical week may include
The sequence depends on priorities and your learning progress; scope and ownership are agreed together.
- Review a defined support queue and apply approved guidance
- Categorise issues and escalate sensitive or unresolved cases
- Update the knowledge base where evidence shows a recurring gap
- Share a concise service-quality and friction summary
Tools and working systems
We list only systems genuinely used in this workstream. Access is role-based and granted after onboarding.
Your role at GamingCenter
Customer Experience connects user questions with practical improvements to GamingCenter’s services, content and workflows. You will learn how enquiries are categorised, knowledge content is maintained and recurring friction is documented. You will begin with training scenarios, approved templates and non-sensitive records. Interns do not handle payments, make binding commitments, access unrestricted personal data or manage safety escalations independently. Success means empathetic communication, accurate documentation and visible learning.
You will receive a defined learning scope, an accountable supervisor and regular feedback. We will confirm the lawful internship route, duration, working country and compensation in writing before the placement begins.
How you will contribute
- Classify approved support scenarios and maintain accurate issue categories
- Draft responses using reviewed templates and escalation guidance
- Help improve FAQs, help content and internal support notes
- Identify recurring customer friction without copying unnecessary personal data
- Prepare weekly learning summaries and service-improvement observations
What will help you succeed
- Interest in customer experience, service operations or online marketplaces
- Empathetic and precise professional English communication
- Strong attention to detail and willingness to follow escalation procedures
- Availability for approximately 20 hours per week with agreed Berlin-time overlap
- Ability to lawfully perform the internship from the actual remote work country
Helpful experience
- Evidence of a relevant university, volunteer or personal project
- Familiarity with the tools and workflows commonly used in this discipline
What you will learn and gain
- A documented learning plan with regular supervisor feedback
- Practical experience using reviewed workflows and professional collaboration tools
- Clearly scoped responsibilities, escalation paths and privacy-aware access
- An internship completion certificate after successful completion of the agreed programme
- Portfolio-ready learning artefacts where confidentiality permits
What happens next
- Submit your application
- Initial review
- Online interview
- Role-specific conversation, where applicable
- Final decision
Time commitment in the selection process
- Initial conversation: usually about 30 minutes
- Role interview: usually about 45 minutes
- Recruitment task: approximately 120 minutes
Assessments are clearly scoped and never ask for productive work for GamingCenter.
Success in the first 30 days
- Complete onboarding, access and working-practice checks
- Agree measurable role priorities with the responsible lead
- Deliver one scoped, reviewable work outcome
- Document progress, risks and next steps clearly
Internship terms
Contract and duration: 3-month qualifying voluntary study-related or orientation internship, or 6-month mandatory school/university internship; subject to the mandatory rules at the actual work location
Compensation: Unpaid only where a documented mandatory-internship or other applicable legal exemption permits it; otherwise at least the legally applicable minimum compensation is paid
Academic documentation: Before signature, we document the country where work will be performed, the university or orientation basis, required duration and applicable compensation rules. A six-month unpaid route is available only for a documented mandatory internship. For work performed in Germany, any voluntary unpaid route must independently satisfy MiLoG §22; otherwise at least the statutory minimum wage is paid. Mandatory local rules apply outside Germany.
Equipment and expenses: The internship is remote-first and does not require relocation to Germany. Participation requires a suitable computer, reliable internet and a private setting for confidential work. No purchase or travel is required without prior written agreement. Access follows least privilege.
Compensation and legal eligibility are documented before signature and are not selection criteria. Official BMAS internship information.
Employer and contract clarity
GamingCenter.gg is an early-stage project in formation. Before any activity begins, a written agreement identifies the legally responsible contracting party, compensation, hours, duration and physical work country. No activity begins without a fully signed agreement.
An inclusive application process
We assess applications against the published requirements and the skills relevant to the role. If you do not meet every preferred qualification but believe you can contribute, we still encourage you to apply.
If you need reasonable support during the application process, contact us confidentially. business@gamingcenterwork.com.