Why this role matters now
The contribution this role unlocks
As partner offers move toward bookable marketplace experiences, accurate information and reliable hand-offs become essential to customer trust. This role protects that operating quality.
Your place in the team
You will work with Marketplace Operations and coordinate with Partnership & Growth when partner information, readiness or follow-up needs clarification.
Hiring lead: Marketplace Operations Lead
What a typical week may include
The sequence depends on priorities and your learning progress; scope and ownership are agreed together.
- Review a defined set of listings against the quality checklist
- Confirm missing information, owners and service-readiness blockers
- Record issues with evidence, priority and a clear next action
- Summarise recurring friction and recommend one measured improvement
Tools and working systems
We list only systems genuinely used in this workstream. Access is role-based and granted after onboarding.
Your role at GamingCenter
Marketplace Operations connects what GamingCenter promises publicly with what partners and customers experience in practice. The team keeps service information accurate, coordinates the steps around a session and identifies recurring friction before it becomes a trust problem.
As an intern, you will work on defined checklists, quality reviews, issue logs and weekly operating summaries. You will learn to distinguish isolated problems from patterns, document a clear owner and next step, and recommend improvements that are proportionate to the evidence.
You will receive a defined learning scope, an accountable supervisor and regular feedback. We will confirm the lawful internship route, duration, working country and compensation in writing before the placement begins.
How you will contribute
- Map selected partner-onboarding, service-readiness and support workflows from start to finish
- Maintain reviewed operating checklists, service information and issue logs using approved data
- Perform supervised completeness and consistency checks before information moves to the next workflow stage
- Classify recurring friction and prepare concise weekly operational summaries
- Discuss improvement hypotheses with partnership and product stakeholders before documenting recommendations
- Complete a final process case study using anonymised or training data
What will help you succeed
- Current school or university enrolment relevant to the selected internship route
- For the 6-month route: written proof that the internship is mandatory under the applicable school or study rules
- For an unpaid route: documented legal eligibility at the actual remote work location; otherwise applicable minimum compensation is paid
- Structured thinking, attention to detail and confidence working with checklists and source data
- Clear written communication and willingness to escalate uncertainty instead of guessing
- Professional English and availability for 20 hours per week with agreed Berlin-time overlap
- Ability to lawfully participate in a remote internship from the country where the work will be performed
Helpful experience
- Interest in marketplaces, service operations, customer experience or process design
- Experience with spreadsheets, documentation tools or student-project coordination
- Professional German or another European language
What you will learn and gain
- A structured learning plan covering process mapping, quality assurance, issue classification and operational reporting
- Weekly feedback on accuracy, prioritisation, communication, reliability and learning progress
- Cross-functional exposure to marketplace, partnership and product decisions
- A supervised final process case study suitable for an approved portfolio where confidentiality permits
- A final written learning review and internship confirmation based on documented participation
What happens next
- Submit your application
- Initial review
- Online interview
- Role-specific conversation, where applicable
- Final decision
Time commitment in the selection process
- Initial conversation: usually about 30 minutes
- Role interview: usually about 45 minutes
- Recruitment task: approximately 120 minutes
Assessments are clearly scoped and never ask for productive work for GamingCenter.
Success in the first 30 days
- Complete marketplace journey, data-quality and escalation onboarding
- Audit a defined group of listings or operational records against the approved checklist
- Maintain a prioritised issue log with owners, evidence and next actions
- Recommend one measurable workflow improvement and explain the expected customer impact
Internship terms
Contract and duration: 3-month qualifying voluntary study-related or orientation internship, or 6-month mandatory school/university internship; subject to the mandatory rules at the candidate’s actual work location
Compensation: Unpaid only where a documented mandatory-internship or other applicable legal exemption permits it; otherwise at least the legally applicable minimum compensation is paid
Academic documentation: Before signature, we document the country where work will be performed, the university or orientation basis, required duration and applicable compensation rules. A six-month unpaid route is available only for a documented mandatory internship. For work performed in Germany, any voluntary unpaid route must independently satisfy MiLoG §22; otherwise at least the statutory minimum wage is paid. Mandatory local rules apply outside Germany.
Equipment and expenses: The internship is remote-first and does not require relocation to Germany. Participation requires a suitable computer, reliable internet and a private setting for confidential work. No purchase or travel is required without prior written agreement. System and data access follow least privilege.
Compensation and legal eligibility are documented before signature and are not selection criteria. Official BMAS internship information.
Employer and contract clarity
GamingCenter.gg is an early-stage project in formation. Before any activity begins, a written agreement identifies the legally responsible contracting party, compensation, hours, duration and physical work country. No activity begins without a fully signed agreement.
An inclusive application process
We assess applications against the published requirements and the skills relevant to the role. If you do not meet every preferred qualification but believe you can contribute, we still encourage you to apply.
If you need reasonable support during the application process, contact us confidentially. business@gamingcenterwork.com.